Trainer (VIP Guest Services Operations and Compliance) - PS DFW

Trainer - Technical Standards & Compliance - DFW

Who We Are 

PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport, and Hartsfield-Jackson Atlanta International Airport and is developing new Terminals at Dallas Fort Worth International Airport and Miami International Airport. Far removed from the chaos of the surrounding airport and just steps away from the airfield, PS offers the ease, privacy, and security of the private flight experience for commercial travel.

With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Associates works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival, and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside the Airport. Guests also enjoy private suites, chef-prepared food, spa services, and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy.

Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience. 

PS aims to be in every major airport in the US.

The Role: Trainer – Technical Standards & Compliance - DFW

The Airport Development and Training department is based out of PS Corporate Headquarters in Los Angeles, California. PS Trainers can be based at PS HQ or at any PS location.  This opportunity is based in DFW.

Applicants must be based in or willing to relocate to Dallas (DFW).

This dynamic role supports the Head of Training & Standards in new hire training, assisting new associates with their integration into the company, department, and their roles. The post-holder is also responsible for job certification and remediation for experienced associates using training programs, best practices, and job aids developed and approved by PS headquarters. This role requires strong attention to detail, adept leadership skills, and excellent written and verbal communication.  

Based primarily on site at DFW, but required to work at all PS locations, with significant travel at times (up to 50%). The successful candidate will work in the DFW operation when there are no training needs with oversight from the local leadership team. When involved in training program development and delivery, this will be under the direction of the Head of Training.   

Responsibilities & Expectations  

• Delivers training for Associates at all PS locations, according to their department, operational needs, individual skillset, and availability, with a primary focus on Operations Associates.
• Helps drive company values and philosophy and ensures all training and development activities are strategically linked to PS core mission and values. 
• Promotes PS training culture and commitment to safety and compliance with all Airport Safety Regulations, FAA, and airline policies.
• Manage expectations of new hires, providing a seamless integration into the company.
• Identifies Associates strengths and learning challenges, adjusting training and instruction to accommodate different learning and performance needs.
• Provides real-time feedback, providing corrective instruction in a thoughtful and constructive manner.
• Documents trainees’ performance.  
• Provides recurrent training and job certifications as determined by department needs. 
• Provides remedial training to address gaps in learning and substandard work performance.
• Helps create content to populate and maintain the Learning Management System (LMS).
• Regularly functions in and supports the general operation when not conducting training activities.

Requirements

• Pass a pre-employment drug screening + background check.
• Must meet all requirements at all PS locations to obtain airport IDs and required icons; Driver, Escort, CBP etc.
• In-depth knowledge of PS and airlines’ operations.
• Experience in a leadership or training role is preferred.
• Previous luxury hospitality or VIP airport experience is a plus.
• Proficient in oral and written communications at all levels.
• Strong planning & organization skills.
• Must have excellent people skills.
• Must have excellent customer service skills.
• IT capabilities; MS Office.
• Maintain a flexible schedule to accommodate training needs and schedules.
• Must be able to travel up to 50% to various PS locations. 
• Training Demonstration during interview: Candidate must provide a 10-minute training/instruction on a topic of their choice during the in-person interview.

Full Time Employee Benefits  

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses if applicable
• Unlimited PTO
• Monthly Health & Wellness and phone reimbursement
• Paid training
• A great career path with promotion opportunities.

 Annual salary range $68,000 - $72,000 (based on location & experience).

This is a full-time, exempt role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.