Workers Compensation Claims Manager

JOIN OUR PROHANA

Listed as one of Hawaii's Best Places to Work for over 17 years and Hawaii's Top 250 Businesses, at ProService our PROhana isn't just your co-workers, it's your community. Being a member of our PROhana means you'll be joining a team of other high performing individuals committed to and motivated by our core mission: Empowering Hawaii Employers to Succeed.

WORKERS COMPENSATION CLAIMS MANAGER

At ProService, we take pride in our distinguished insurance products, with our workers' compensation coverage standing as a cornerstone of our offerings. Through continuous innovation and improvement, we've built a robust captive insurance program that sets us apart in the industry. Our commitment to providing clients with competitive rates, exceptional customer experiences, and unparalleled claims management is unwavering.

We are currently seeking a dynamic individual to join us as a WC Claims Manager. In this position, you will play a pivotal role in driving execution, innovation, and excellence within our workers' compensation claims program. You will help us ensure we are meeting our KPIs and inspire our WC Claims team to execute at a level that far outpaces other market carriers and TPAs (Third Party Administrators). If you're someone who thrives on challenge, possesses a blend of leadership skills, and has a proven track record of success, we invite you to explore this opportunity further.

WHAT YOU'LL DO

• Drive disciplined execution of our Claims handling playbook to meet key KPIs


• Lead an experienced, high-performing Claims team of 8, fostering an environment of innovation and continuous improvement; develop, measure and report on key performance metrics to drive the right activities.


• Manage operations for the team, including team structure, role responsibilities and vendor utilization


• Ensure Claims Strategy best practices are continually refined and implemented; analyze claims data and strategize ways to improve cost containment; define and drive the execution of initiatives to support company goals and priorities;


• Identify and execute on improvements to make our processes more efficient and to consistently drive improvements in cost containment programs to achieve better claims results.

WHAT YOU'LL BRING TO THE TEAM

• 10+ years of experience in workers compensation or other comparable experience in the insurance industry preferred


• 3+ years of people management experience preferred


• Bachelors or Advanced degree preferred


• Hawaii location strongly preferred, but we are open to a candidate located on the US West Coast who can work Hawaii-leaning hours.


• Demonstrate a strong conceptual ability by effectively addressing both tangible and abstract issues within the scope of the role.


• Exhibit assertiveness in advocating for positions and initiatives, while maintaining a respectful and non-abrasive demeanor.


• Act as a change leader by actively intervening to drive positive change and energize teams towards shared goals.


• Utilize persuasive communication skills to effectively sell a vision during periods of change.


• Implement performance management systems that promote accountability and integrity, including thorough measurement of performance, fair and honest evaluation, and regular feedback to foster continuous improvement.


• Build cohesive and effective teams characterized by open communication, mutual support, and fair treatment of all members, while also sharing credit for successes.


• Demonstrate tenacity and a strong drive to achieve results, consistently pursuing goals with passion and a sense of urgency.


• Display innovation and creativity in problem-solving, regularly seeking out new approaches and thinking outside the box to overcome challenges and achieve objectives.

The base compensation for this position is $110,000 to $140,000 annualized depending on experience and qualifications.

WHY YOU'LL LOVE PROSERVICE

• Our PROhana. Our employees and customers consistently express the best thing about ProService is our team. See for yourself and check out our Glassdoor reviews


• A commitment to holistic well being. Generous employer contribution toward medical benefits, paid holidays


• Professional Growth & Development. We offer opportunities for continuing education and make new opportunities available internally first


• At ProService, We Learn & We Play for Keeps. We hold ourselves to the highest standard and strive towards excellence. However, we know (from experience!) the road to excellence is paved with lessons learned and we give our PROhana the space to take on new challenges, to make mistakes and to learn from them!