Compliance Quality Assurance Specialist - Mission Plaza

Position Summary

Under the direction of the Associate Director of Compliance will work directly with the Associate Director of Compliance and serve as a liaison with the Compliance Operational Team Lead. This position assists and assures full compliance of all the Foundation Communities' programs. Our goal is to maintain the organization is good standing with federal and state agencies, as well as all of our various compliance funder requirements. The Quality Assurance Specialist serves as the department's primary resource for compliance training, quality assurance reviews, internal audits, and continuous process improvement. This role is responsible for identifying compliance risks, evaluating training effectiveness, and ensuring staff have the knowledge and resources necessary to maintain compliance standards.

The Quality Assurance Specialist needs to be well versed in all of the guidelines and regulations pertaining to Foundation Communities' compliance programs, such as Low-Income Housing Tax Credits (LIHTC), HOME, TCAP Replacement Funds, HUD Section 8 Voucher, Housing Trust Fund, Neighborhood Stabilization Program (NSP), and Section 811.

Essential Job Functions

Compliance Training & Quality Assurance

• Provide onboarding compliance training to new hires, with role-specific reinforcement thereafter.
• Develop and maintain compliance curriculum for new hires and existing staff
• Develop standardized training materials, job aids, reference guides, and process documentation. Goal is excellence and to reduce organizational risk.
• Continuously evaluate training effectiveness and refine content based on feedback, audit results, and operational needs
• Establish feedback loops to measure comprehension, retention, and practical application
• Maintain complete training records, including attendance, assessment results, and follow-up actions
• Prepare training reports and insights for the Operational Team Lead
• Develop follow-up and remediation plans when training gaps or compliance risks are identified
• Create practical training aids and reference materials to reinforce learning
• Conduct 30, 60 and 90 day compliance competency assessments for newly trained staff.
• Identify training opportunities based on audit findings, operational trends, and regulatory updates. 
• Serve as subject matter expert for compliance training initiatives and compliance quality standards.

Audit Duties

• Send out initial notification letters to property staff
• Go to property to gather items needed if property staff is out
• Prepare pre-audit documentation
• Oversee file audits
• Maintain comprehensive records for upcoming audit
• Track 8823 filed with IRS
• Conduct internal compliance audits and quality control reviews to ensure adherence to organizational policies and regulatory requirements.
• Analyze audit findings and identify recurring compliance deficiencies, trends, and opportunities for improvement.
• Develop corrective action recommendations and partner with the Operational Team Lead to address identified risks.
• Monitor remediation efforts and follow-up activities related to audit findings.
• Prepare audit summaries and quality assurance reports for Compliance Leadership.
• Additional duties as assigned

Training Duties 

Lease-Up Support

• Provide on-site assistance during initial lease-up periods, as needed
• Assist the Senior Compliance Analyst with processing property portfolio files during lease-up 
• Conduct an internal audit in preparation for 1^st initial audit for funder
• Attend leasing days as needed

Minimum Qualifications

• Proficiency in Excel, Word, Adobe, and OneSite software
• Strong customer service skills with a positive, collaborative attitude
• Excellent verbal and written communication skills
• High attention to detail with strong math and analytical abilities
• Dependable, deadline-driven, and able to perform under pressure
• Thorough knowledge of Federal, State, and City affordable housing compliance requirements
• College education preferred but not required
• Minimum of six (4) years of experience in Affordable Housing Compliance

Physical Demands & Work Environment

• Ability to sit or stand for extended periods
• Frequent keyboarding and computer use
• Visual and hand coordination for reviewing reports and data
• Occasional lifting, bending, twisting, and standing
• Travel required to properties for training, audits, and seminars
• Indoor office environment with occasional outdoor exposure

Compensation

$ 29.81 /hour

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. 

Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.