Claims Compliance Quality Assurance Manager

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. 

Join us and play your part in something special!

The Claims Compliance Quality Assurance Manager will drive compliance by monitoring claim handling, ensuring adherence with regulatory requirements and procedures, and developing and implementing required mitigation strategies throughout Markel Specialty Claims.

Job Responsibilities

• Foster a reliable compliance culture and environment for the Claims Department
• Participate in development and review of a comprehensive claim handling quality assurance framework, including documentation of current policies, processes and procedures
• Ensure compliance with laws and regulatory requirements, promoting the organization's commitment to compliance
• Assess risks, identify potential areas of claim handling vulnerability, and partner with stakeholders to implement appropriate mitigation strategies
• Design and deploy assessment tools to measure claim handling compliance and need for compliance coaching
• Direct and manage the quality assurance process, including any needed requirements gathering and partnering with stakeholders on any necessary change management efforts
• Oversee all aspects of the claim handling quality assurance process
• Advise on claim handling quality assurance requirements
• Develop, track and report quality assurance deficiencies and metrics
• Remain abreast of current trends in quality assurance for claim handling
• Process and manage claim handling quality assurance as needed
• Develop and manage Claims onboarding session for the quality assurance function
• Oversee management of claim handling quality assurance
• Deliver Claims Compliance Training as required
• Manage workload, prioritize, and elevate issues where appropriate with little direction.
• Develop internal relationships to strengthen transparency and approachability with business partners.
• Provide leadership and mentorship to team including appropriate task assignments, effective training and development, appropriate performance management, and ensure that team resources are efficiently utilized to achieve operational objectives.
• Ensure effective communication with team members and management.
• Lead and participate in special projects.
• Travel to other claims offices and conferences, as required.

Education

• Bachelor’s degree or post-grad work in compliance or related field

Work Experience

• Insurance industry background preferred
• 8+ years of related experience; preferably in P&C insurance and/or Claims

Skill Sets

• Experience with P&C insurance compliance or legal frameworks
• Commitment to continuous learning and thirst for knowledge
• Exceptional time management, organization skills, leadership and interpersonal skills
• Strong sense of curiosity and creativity
• Flexibility and attention to details
• Self-starting initiative with a bias toward action and strong sense of personal accountability for results
• Ability to handle multiple assignments and assess and analyze data
• Strong interpersonal, analytical, and problem-solving skill set that includes a collaborative approach
• Excellent oral and written communication skills with internal and external partners
• Strong presentation and public speaking skills and potential for executive presence
• Hands on, advanced knowledge of presentation software, Excel, PowerPoint, Visio, Teams, Project/Planner and other MS Office Products and applications
• Ability to operate media equipment such as projectors and personal computers

US Work Authorization

• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average salary for the Claims Compliance Quality Assurance Manager is $95,000 - $125,000 with 25% bonus potential.